Effective Date: April 19, 2026
Last Updated: April 19, 2026
At Trust Grid Services, we respect your privacy and are committed to protecting the personal and professional data you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or engage our technical services.
1. Information We Collect
We collect information that helps us provide specialized decontamination services and maintain professional communication with our clients.
- Personal Identification Information: Name, professional email address, phone number, and job title.
- Facility Data: Information provided during site audit requests, including facility type, square footage, location, and specific compliance requirements, such as ISO Class.
- Technical Usage Data: IP addresses, browser types, and cookies used to improve your experience on our website.
2. How We Use Your Information
Your data is used strictly for the operational needs of Trust Grid Services. We use your information to:
- Process and schedule Baseline Site Audits.
- Generate technical reports and post-service documentation.
- Provide updates regarding our 2027/2028 operational launch.
- Ensure compliance with industry regulations and safety standards.
3. The “No Digital Access” Guarantee
Trust Grid Services specializes in Physical Decontamination. We do not manage, host, access, or delete digital files, server data, or software. Our technicians are trained to work exclusively on the physical exterior of hardware and the facility environment. We do not require, nor will we ever ask for, administrative login credentials or access to your digital network.
4. Data Retention and Security
We implement high-level security measures to protect your professional information:
- Physical & Electronic Safeguards: All client facility data is stored on secured servers with restricted access.
- Confidentiality: All technicians and staff are bound by strict Non-Disclosure Agreements regarding the layout and specific hardware configurations of client facilities.
- Retention: We retain facility audit data only as long as necessary to provide services or meet legal and insurance reporting requirements.
5. Third-Party Sharing
We do not sell, trade, or rent your personal or professional information to third parties. We may only share information with trusted partners who assist us in operating our website or conducting our business, such as specialized laboratory testing for particulate analysis, provided those parties agree to keep this information strictly confidential.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your data:
- The Right to Access: You can request copies of the personal data we hold about you.
- The Right to Rectification: You can request that we correct any information you believe is inaccurate.
- The Right to Erasure: You can request that we delete your personal data under certain conditions.
7. Use of Cookies
Our website uses cookies to enhance user experience and analyze site traffic. You can choose to set your web browser to refuse cookies, though some parts of the site may not function properly as a result.
8. Changes to This Policy
Trust Grid Services has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the top of this page. We encourage users to frequently check this page for any changes.
9. Contact Us
If you have any questions about this Privacy Policy or our treatment of your data, please contact us at:
Trust Grid Services
Statesville, North Carolina
Email: [email protected]